Patient Information

Information and advice for patients of Territory Medical.

New Patients

Please complete a new patient registration form prior to your consultation.

History Transfers

Patients of our practice have the right to access their personal health information under the Privacy Amendment Act 2000. Your consent will be required to forward your medical records on to another provider. Similarly your previous practice will require signed consent to release a copy of your history to us. Please contact reception for advice on our policy procedure and fees involved in transferring.

Your medical records are retained at TMG and a copy or a summary is forwaded to your new treating Doctor. 

A reimbursement fee of $33.00 is allocated for the preparation of this transfer.

Translator Services

Free Interpreting services are available when medicare rebateable services in private practice to anyone with a valid medicare card. With professional interpreters speaking 160 languages.

Please contact staff prior to the appointment if you or someone else requires an interpreter service for their consultation

The National Relay Service is a government initiative that allows people who are deaf, hard or hearing and or speech impaired to make and receive phone calls. 

Health Translations is a Government initiative which provides reliable, accurate and up to date helath and wellbeing information in many different languages. Health Translations provides direct links to reliable translated health and wellbeing resources produced in Australia.

Recall and Reminders

We are committed to preventative care and run a reminder system for regular patients. Consent is assumed unless you prefer to “opt out” of this valued service. Please notify staff if this is your preference.

Our recall system is designed to follow up on clinical significant results. Staff will be instructed by your GP to recall you for an appointment to follow up.

Referred Tests

It is the responsibility of each patient to follow up on all tests and referrals arranged for them by their GP. In accordance with current guidelines, results will not be given over the phone, over the counter or forwarded via email. 

A Follow Up Appointment date and time with the referring GP must be made when the GP refers you for tests or Specialist advice.

Privacy Policy

Territory Medical Group take their obligations with Health and Community Services Complaints Commission Level 5/22 Mitchell Street Darwin 08 89991969 and the Commonwealth Privacy Act 1988 seriously and take all reasonable steps to comply and protect the privacy of the personal information that we hold.

Feedback

We welcome and encourage compliments and feedback in an effort to better deliver our services. Management at Territory Medical appreciate the importance of confidentiality and discretion when managing your health and personal health information. We have a robust internal complaints handling procedure, in a situation where you feel your complaint was not handled or you were dissatisfied all complaints should be directed to The Federal Privacy Commissioner.

The Federal Privacy Commissioner

Level 8 Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000

Privacy Hotline: 1300 363 992

Take our Patient Satisfaction Survey

Tell us how we did. Your feedback is invaluable and helps us to continuously improve your experience.

GP Home and Aged Care Visits

TMG conducts GP Home and Aged Care visits for existing regular patients within a 10 km radius of our Mitchell Street City and Nightcliff clinics.

GP home and Aged Care visits are conducted during ordinary clinic hours. Anything outside of ordinary hours is considered an afterhours consultation and attract afterhours fees and out of pocket charges.

To arrange a visit for regular patients we require at least 2 hours notice and the following eligibility is required:

  • the patient is acutely unwell
  • the patient is immobile
  • the patient is unable to physically attend either clinics
  • our team deems the visit safe and reasonable

* this is not an emergency service - in the case of emergency call 000

After Hours

If you are experiencing chest pain please call an ambulance on 000. An after-hours on call doctor is available after 6.00pm each night. A fee of $330.00 applies with additional services (suturing etc.) charged at the practice rate all payable upfront at the time of consultation.

Fees

Private consultations are billed based on the complexity and length of time taken. Territory Medical are  mixed billing clinics please call the clinic for private fees.

TMG Doctors Bulkbill the following consultations only

All children 15 years and under

All aged pension card holders 65 and over

All GP management plan items

ALL OTHER SERVICES ARE PRIVATELY BILLED

Repeat scripts and re-print of referrals may be requested online

Patients are able to  request a repeat prescription or reprint of an existing referral online for General Practitioners at Territory Medical.

This service is only available to existing patients of the clinic, and is at the discretion of the Doctor on a case by case basis.

Patients must have visited the clinic in the last 3 to 6 months.

Repeat Medication Prescriptions will only be for a  maximum of 2 months duration, and will not be provided for any medications with addictive potential.

Repeat specialist referrals will only be for renewals of existing referrals that have expired

To account for the Doctors time and resources, repeat prescriptions and repeat referrals and repeat results  will each attract a fee of $23.00 (GST inclusive)

Once you have made a request you will receive a response from your doctor via an email notification.

Please Note your General Practitioner may only work part time with Territory Medical and may not receive your request for several days and in some cases more than one week (if your regular GP is on leave).

Some requests will not be answered if your doctor is away. 

If your request is urgent please contact us for an appointment by:

calling (08) 8948 4333 or booking online.

Your doctor may refuse your request and ask for a face-to-face consultation if necessary.

Wait Times

Doctors at Territory Medical attempt to run on time. However varying needs of patients and those with acute ill health often effect our ability to run on 15 minute appointments. Longer consultations are always available. If you require more complex consultations or multiple concerns please ask staff to arrange a longer consultation.

Prescribing drugs of dependence 

TMG staff and doctors recognise that drugs of dependence have an important therapeutic role in pain management.

TMG has a dedicated S8 Clinical Review Panel. Decisions on treatment plans for patients taking these medications will be made by the panel in conjunction with the treating Doctor. 

RACGP recommendations for prescribing drugs of dependence in General Practice cover Acute pain, chronic pain, ongoing therapy, assessment and monitoring and strategies for discontinuing opioids in general practice.

Drugs of dependence will not be prescribed to patients new to the clinic. Patients must have a detailed history uploaded to their clinical file and must enter into a drugs of dependence therapy agreement (contract).

GPs who had previously prescribed may no longer be willing to continue a treating relationship, and they are not compelled to do so. 

The practice or individual clinic team members have the right to refuse to treat patients in defined circumstances and it is up to the individual Doctors discretion whether or not to prescribe. 

Additional Resources 

Therapeutic Goods and Administration Consumer Medicines Information 

  • Australian Commission on Safety and Quality in Health Care 

Our latest blog articles

03 May 2019

Newsletter - Autumn 2019 / Travel Vaccinations

Newsletter - Autumn 2019 / Travel Vaccinations

We've published our Autumn Newsletter which centers in Travel Vaccinations.Download PDF This newsletter is available verbally, through the National Relay Services and trasnlation and interpreter services 

03 May 2019

Closed May Day - Monday May 6 2019

Closed May Day - Monday May 6 2019

Our Clinics will be closed Monday May 6th 2019. Please refer to our afterhours information in the patient Information page.Royal Darwin Hospital Emergency Department is located 105 Rocklands Dr, Tiwi 0810 Ph: 08 8922 8888

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