Patient Information

Information and advice for patients of Territory Medical.

New Patients

Please complete a new patient registration form prior to your consultation.

History Transfers

Patients of our practice have the right to access their personal health information under the Privacy Amendment Act 2000. Your consent will be required to forward your medical records on to another provider. Similarly your previous practice will require signed consent to release a copy of your history to us. Please contact reception for advice on our policy procedure and fees involved in transferring.

Translator Services

Free Interpreting services are available when medicare rebateable services in private practice to anyone with a valid medicare card. With professional interpreters speaking 160 languages.

Please contact staff prior to the appointment if you or someone else requires an interpreter service for their consultation

Recall and Reminders

We are committed to preventative care and run a reminder system for regular patients. Consent is assumed unless you prefer to “opt out” of this valued service. Please notify staff if this is your preference.

Our recall system is designed to follow up on clinical significant results. Staff will be instructed by your GP to recall you for an appointment to follow up.

Referred Tests

It is the responsibility of each patient to follow up on all tests and referrals arranged for them by their GP. In accordance with current guidelines, results will not be given over the phone or forwarded via email. Please make an appointment with your Doctor to follow up on these investigations.

Privacy Policy

Territory Medical Group take their obligations with Health and Community Services Complaints Commission Level 5/22 Mitchell Street Darwin 08 89991969 and the Commonwealth Privacy Act 1988 seriously and take all reasonable steps to comply and protect the privacy of the personal information that we hold.

Feedback

We welcome and encourage compliments and feedback in an effort to better deliver our services. Management at Territory Medical appreciate the importance of confidentiality and discretion when managing your health and personal health information. We have a robust internal complaints handling procedure, in a situation where you feel your complaint was not handled or you were dissatisfied all complaints should be directed to The Federal Privacy Commissioner.

The Federal Privacy Commissioner

Level 8 Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000

Privacy Hotline: 1300 363 992

Take our Patient Satisfaction Survey

Tell us how we did. Your feedback is invaluable and helps us to continuously improve your experience.

After Hours

If you are experiencing chest pain please call an ambulance on 000. An after-hours on call doctor is available after 6.00pm each night. A fee of $330.00 applies with additional services (suturing etc.) charged at the practice rate all payable upfront at the time of consultation.

Fees

Consultations are billed based on the complexity and length of time taken. Territory Medical are private billing clinics please call the clinic for fees.

OZ Docs - ordering repeat scripts and re-print of referrals online

OzDocs enables patients to request a repeat prescription or reprint of an existing referral online for General Practitioners at Territory Medical.

You must be an existing patient and a regular patient of the General Practitioner from whom you are requesting.

Once you have made a request you will receive a response from your doctor via an email notification.

Please Note your General Practitioner may only work part time with Territory Medical and may not receive your request for several days and in some cases up to one week.

Some requests will not be answered because a doctor is away. 

If your request is urgent please contact us for an appointment by:

calling (08) 8948 4333 or booking online.

Your doctor may refuse your OzDocs request and ask for a face-to-face consultation if necessary.

Wait Times

Doctors at Territory Medical attempt to run on time. However varying needs of patients and those with acute ill health often effect our ability to run on 15 minute appointments. Longer consultations are always available. If you require more complex consultations or multiple concerns please ask staff to arrange a longer consultation.

Prescribing drugs of dependence 

TMG staff and doctors recognise that drugs of dependence have an important therapeutic role in pain management.

RACGP recommendations for prescribing drugs of dependence in General Practice cover Acute pain, chronic pain, ongoing therapy, assessment and monitoring and strategies for discontinuing opioids in general practice.

Drugs of dependence will not be prescribed to patients new to the clinic. Patients must have a detailed history uploaded to their clinical file and must enter into a drugs of dependence therapy agreement (contract).

GPs who had previously prescribed may no longer be willing to continue a treating relationship, and they are not compelled to do so. 

The practice or individual clinic team members have the right to refuse to treat patients in defined circumstances and it is up to the individual Doctors discretion whether or not to prescribe. 

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