Information and advice for patients of Territory Medical.
Private consultations are billed based on the complexity and length of time taken. Territory Medical are PRIVATE billing clinics please call the clinic for private fees. Failure to attend the appointment or late cancellations may incur fees.
Your treating doctor is wholly responsible for all billing and services rendered at the practice.
Territory Medical accepts new patients
If you are experiencing chest pain please call an ambulance on 000. An after-hours on call doctor is available after 6.00pm each night. A fee of $330.00 applies with additional services (suturing etc.) charged at the practice rate all payable upfront at the time of consultation.
After hours number
The GPs may conduct a GP Home and Aged Care visit for existing regular patients within a 10 km radius of the Mitchell Street City and Nightcliff clinics.
GP home and Aged Care visits are conducted during ordinary clinic hours. Anything outside of ordinary hours is considered an afterhours consultation and attract afterhours fees and out of pocket charges.
To arrange a visit for regular patients at least 2 hours notice and the following eligibility is required:
- the patient is acutely unwell
- the patient is immobile
- the patient is unable to physically attend either clinics
- our team deems the visit safe and reasonable
Home visits and Aged Care visits are at the discretion of your treating doctor.
* this is not an emergency service – in the case of emergency call 000
The health professionals are committed to preventative care and run a reminder system for regular patients. Patient consent is assumed unless notified to “opt out” of this valued service. Please notify staff if this is your preference.
Our recall system is designed to follow up on clinical significant results. Staff will be instructed by your GP to recall you for an appointment to follow up.
Patients are able to request a repeat prescription or reprint of an existing referral online for General Practitioners at Territory Medical.
This service is only available to existing patients of the clinic and is at the discretion of the patient’s regular GP on a case by case basis. Patients must have had a consult with their regular GP in the last 3 to 6 months. Repeat medication prescriptions will only be for a maximum of 2 months duration and will not be provided for medication with addictive potential.
Repeat Medication Prescriptions will only be for a maximum of 2 months duration, and will not be provided for any medications with addictive potential.
Repeat specialist referrals will only be for renewals of existing referrals that have expired
To account for the Doctors time and resources, repeat prescriptions and repeat referrals and repeat results will each attract a fee of $23.00 (GST inclusive)
Once you have made a request you will receive a response from your doctor via an email notification or be contacted by our administration staff.
Please Note your General Practitioner may only work part time at Territory Medical and may not receive your request for several days and in some cases more than one week (if your regular GP is on leave).
Some requests will not be answered if your doctor is away.
If your request is urgent please contact us for an appointment by:
Your doctor may refuse your request and ask for a face-to-face consultation if necessary.
The staff and doctors at Territory Medical recognise that drugs of dependence have an important therapeutic role in pain management.
There is a dedicated S8 Clinical Review Panel. Decisions on treatment plans for patients taking these medications will be made by the panel in conjunction with the treating Doctor.
RACGP recommendations for prescribing drugs of dependence in General Practice cover Acute pain, chronic pain, ongoing therapy, assessment and monitoring and strategies for discontinuing opioids in general practice.
Drugs of dependence will not be prescribed to patients new to the clinic. Patients must have a detailed history uploaded to their clinical file and must enter into a drugs of dependence therapy agreement (contract).
GPs who had previously prescribed may no longer be willing to continue a treating relationship, and they are not compelled to do so.
The practice or individual clinic team members have the right to refuse to treat patients in defined circumstances and it is up to the individual Doctors discretion whether or not to prescribe.
Doctors at Territory Medical attempt to run on time. However varying needs of patients and those with acute ill health often effect our ability to run on 15 minute appointments. Longer consultations are always available. If you require more complex consultations or multiple concerns please ask staff to arrange a longer consultation.
Free Interpreting services are available when medicare rebateable services in private practice to anyone with a valid medicare card. With professional interpreters speaking 160 languages.
Please contact staff prior to the appointment if you or someone else requires an interpreter service for their consultation.
The Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages.
The National Relay Service is a government initiative that allows people who are deaf, hard or hearing and or speech impaired to make and receive phone calls.
Health Translations is a Government initiative which provides reliable, accurate and up to date health and wellbeing information in many different languages. Health Translations provides direct links to reliable translated health and wellbeing resources produced in Australia.
Patients of our practice have the right to access their personal health information under the Privacy Amendment Act 2000. Your consent will be required to forward your medical records on to another provider. Similarly your previous practice will require signed consent to release a copy of your history to us. Please contact reception for advice on our policy procedure and fees involved in transferring.
Your medical records are retained at TMG and a copy or a summary is forwaded to your new treating Doctor.
An administration fee of $33.00 (minimum) is payable for the preparation of this transfer.
Make a transfer request
Territory Medical Group take the obligations with Health and Community Services Complaints Commission Level 5/22 Mitchell Street Darwin 08 89991969 and the Commonwealth Privacy Act 1988 seriously and take all reasonable steps to comply and protect the privacy of the personal information that is kept.
Territory Medical welcomes and encourages compliments and feedback in an effort to better deliver its services. Management at Territory Medical appreciate the importance of confidentiality and discretion when managing your health and personal health information. There is a robust internal complaints handling procedure, in a situation where you feel your complaint was not handled or you were dissatisfied all complaints should be directed to The Federal Privacy Commissioner.
The Federal Privacy Commissioner
Level 8 Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000
Privacy Hotline: 1300 363 992
Take the Patient Satisfaction Survey
Tell us how we did by emailing us – email@example.com. Your feedback is invaluable and helps to continuously improve your experience.